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Quality and patient satisfaction

Quality policy

We strive to attain the highest possible quality in our work. Our professionalism is based on existing ethical, medical, economic and ecological criteria.

Our mission statement clearly states that the quality of our daily work is our top priority. The primary objective of delivering quality is to avoid errors in all clinical processes and to systematically eliminate all potential sources of error. We apply a well-developed quality management system, which provides detailed information on the quality of our services. Patient safety is our top priority. We record all errors and critical events in a structured and anonymised form to identify their causes and to reduce or eliminate them within the scope of remedial measures. We systematically and continually record a variety of patient feedbacks to enable continuous monitoring of our work. We compare ourselves to external healthcare market benchmarks. We are ISO-certified which accredits our quality management system. This enables us to maintain a high-quality standard at all times.

The Zuger Kantonsspital holds numerous certificates that confirm our commitment to quality. The quality management system is ISO 9001:2015 certified.