Emergency

Information current as at: 20 August 2026

Note:
To improve readability, we have omitted the use of multiple gender forms in many places. We therefore expressly state here that, throughout the website and in all documents, we address people of all genders on an equal footing.

Legal notice

 

Website provider and operator

Zuger Kantonsspital AG
Landhausstrasse 11
CH-6340 Baar
Switzerland

Commercial Register of the Canton of Zug
CH-ID: CH-170-3022820-8
EHRA ID: 455157
VAT ID: CHE-100.370.940
VAT No.: CHE-100.370.940 VAT

Telephone: +41 41 399 11 11
Email: info@zgks.ch
Website: www.zgks.ch

Responsible for the content of this website

Zuger Kantonsspital AG
Landhausstrasse 11
CH-6340 Baar
Switzerland

Legal notices

Purpose and nature of the website

The Zuger Kantonsspital website is intended to provide information about the hospital, its medical services, specialist departments, staff, locations and other services. The website does not constitute a comprehensive list of all medical services or treatment options. The description of individual medical services does not imply that such a service is medically indicated, available or suitable for every patient in every individual case.
 

Medical Information

The medical information provided on our website is intended solely for general information purposes and is not a substitute for a personal medical examination, nor for individual medical advice, diagnosis or treatment. Medical knowledge and treatment methods are constantly evolving. Consequently, despite having been carefully compiled, some information may be out of date or may not reflect all the latest findings. Decisions regarding examinations, diagnoses and treatments must be made in consultation with the relevant medical professionals . The use of the website or the medical information contained therein does not, in principle, give rise to any entitlement to a specific medical treatment. In particular, the use of our website, our chatbot or general online information does not constitute medical advice or establish a doctor-patient relationship. Furthermore, medical information cannot be tailored to the individual circumstances of a single person. If you have any health concerns, please consult a suitable healthcare professional or, in urgent cases, contact the relevant emergency services.
 

Individual medical advice

Use of the website does not establish a doctor-patient relationship. In particular,

  • reading medical information;
  • using the search function;
  • the use of a chatbot;
  • sending a general enquiry;
  • watching videos;

does not constitute individual medical advice. This website and its digital services are not intended for the treatment of medical emergencies. In the event of a medical emergency, please contact the relevant emergency services immediately. Zuger Kantonsspital accepts no responsibility for ensuring that messages submitted via the website, email, the chatbot or other digital communication channels are read or processed in a timely manner.
 

Digital communication

Digital communication channels such as email, contact forms or chatbots are not intended for time-sensitive medical matters, unless expressly stated otherwise. There is no guarantee that messages sent via these channels will be read or replied to promptly. Please do not send any confidential health information via general contact channels.
 

Emergencies

This website is not an emergency communication system. In the event of acute or life-threatening symptoms, you must contact the relevant emergency services immediately. In particular, communication via the website, by email or via a chatbot must not be used as a substitute for an emergency call or urgent medical treatment.
 

Telemedicine

Telemedicine services are provided in accordance with the medical and organisational standards applicable to the service in question. The decision as to whether a telemedicine consultation is appropriate in a particular case is made by the relevant healthcare professional, taking the individual’s situation into account. A telemedicine consultation cannot replace a face-to-face examination in every case. If a face-to-face examination is necessary, the treating healthcare professional may recommend or arrange one.
 

Artificial intelligence and automated systems

Automated systems or artificial intelligence applications may be used on the website, in particular to assist with general enquiries regarding information and navigation. Such systems may generate incorrect, incomplete or inaccurate responses. Automatically generated content should therefore not be regarded as binding medical or legal advice from Zuger Kantonsspital. Medical decisions must not and cannot be made solely on the basis of automatically generated information.
 

External content and services

The website may contain third-party content or functions, in particular maps, videos, analytics and security services, as well as digital assistants. The use of such services may be subject to additional terms and conditions and privacy policies of the respective providers.
 

Linked websites

Our website may contain links to external websites, platforms and third-party services. Such links are provided for information purposes only. A link does not imply that Zuger Kantonsspital endorses or adopts the content of the linked website, the services offered there or the opinions expressed there. We check external links to the extent that is re , but cannot guarantee continuous monitoring of all linked content. We generally have no influence over the content, data protection practices, availability or security of linked websites. The operators of external websites, etc. are generally responsible for the content and data processing on their sites. We therefore recommend that you consult the privacy policies and terms of use of the respective operators.
 

Medical devices and medicines

Unless expressly stated otherwise, information about medicines, medical devices or other medical products is provided for general information purposes only. The presentation of a product or treatment on the website does not imply that this treatment or product is suitable for a specific individual.
 

Images and depictions of people

Photographs or audiovisual recordings of staff members, healthcare professionals, patients and other individuals may be published on this website. Such material will only be published where there is a valid legal basis for doing so and the interests of the individuals depicted have been given due consideration.
 

Clinical trials

Information on clinical trials and research projects is provided for general information purposes regarding the relevant activities of Zuger Kantonsspital. The mention of a clinical trial on the website does not constitute an assurance that a particular person is suitable for participation or can be included in that trial. Participation in a trial is subject to the relevant inclusion and exclusion criteria, as well as the specific information and consent documents for the trial in question.
 

Up-to-date and complete information

Zuger Kantonsspital endeavours to ensure that the information published on its website is up to date and accurate. However, it cannot guarantee that the information is complete, accurate or up to date at all times. In particular, opening hours, availability, contact persons, medical services and organisational procedures are subject to change. In each individual case, the current information provided by the Zuger Kantonsspital or direct information from the relevant department shall prevail.
 

No guarantee of availability

The website is operated with due care. However, we cannot guarantee that it will be available at all times or free from errors. In particular, maintenance work, technical faults, security incidents, system overloads or events beyond our control may lead to a temporary restriction or interruption in the availability of the website.
 

Copyright and other intellectual property rights

The content published on this website, in particular texts, photographs, graphics, trade marks, logos, symbols, videos, illustrations, documents and other works belonging to Zuger Kantonsspital and third parties, may be protected by copyright, trade mark, design and/or other intellectual property rights. The rights to such content generally belong to Zuger Kantonsspital or the respective third parties as the rights holders. Any use of the content beyond the limits permitted by law requires the prior consent of the respective rights holders. The right to use the website for private purposes within the limits permitted by law is reserved.
 

Relevant contractual and treatment documents

For specific medical services, treatments, examinations, hospital stays and other services, the applicable contractual, admission, treatment and patient information documents shall apply. These take precedence over general information on the website in the event of any contradiction.
 

Liability for content

We create and maintain the content of this website with due care and endeavour to ensure that the information published is up to date, accurate and complete. However, we do not guarantee that all information is at all times complete, accurate, up to date and/or free from technical errors. Zuger Kantonsspital reserves the right to amend, supplement or remove content at any time without prior notice. To the extent permitted by law, Zuger Kantonsspital excludes liability for any damage arising from access to this website, its use or the unavailability of the website.

Binding language version

Only the German-language version of the content on this website (www.zgks.ch) is authoritative. Translations into other languages are provided solely to improve accessibility and are produced using automated systems or artificial intelligence. Such translations may be incorrect, inaccurate or incomplete and are not legally binding. In the event of any discrepancy or contradiction between the German version and a translation, the German version shall prevail.

Applicable law

The use of this website is subject to Swiss substantive law to the extent permitted by law.
 

Jurisdiction

The place of jurisdiction is, to the extent permitted by law, the registered office of the Zuger Kantonsspital.
 

Amendments

The Zuger Kantonsspital may amend these legal notices, the following privacy policy and the following explanations regarding cookies and tracking at any time, in particular if legal requirements, our services and/or the technologies used change. The current version published on the website www.zgks.ch shall apply at all times.

Privacy Policy

Purpose of this privacy policy

This privacy policy explains how Zuger Kantonsspital processes personal data when you

  • visit our website www.zgks.ch;
  • contact us via the website or by email;
  • use our digital information services;
  • use our patient portal;
  • use our telemedicine and video consultation services;
  • apply for a job at Zuger Kantonsspital online;
  • receive information about clinical trials or research projects;
  • access third-party content or services embedded on our website.

This privacy policy applies to the Zuger Kantonsspital website. Additional privacy information may apply to medical treatment, the patient portal, the electronic patient record (EPR), clinical trials or individual digital services, and/or prior consent may be required.
 

Data controller

The organisation responsible for processing personal data in connection with this website and the digital services offered via the website is:

Zuger Kantonsspital AG
Landhausstrasse 11
CH-6340 Baar
Switzerland
Telephone +41 41 399 11 11
Email: info@zgks.ch
Website: www.zgks.ch

If you have any questions regarding data protection or wish to exercise your data protection rights, please contact us at:

Zuger Kantonsspital AG
Data Protection Office
Landhausstrasse 11
CH-6340 Baar
Switzerland
Email: datenschutz@zgks.ch

 

Applicable data protection law

We process personal data in accordance with the applicable data protection legislation, in particular the Federal Act on Data Protection (DSG, SR 235.1), the Ordinance to the Federal Act on Data Protection ( , DSV, SR 235.11), the Zug Data Protection Act (DSG; BGS 157.1) and the Ordinance on the Information Security of Personal Data (VIP; BGS 157.12).

Medical treatment is also subject to the relevant provisions of health legislation as well as professional duties of confidentiality and professional secrecy.
Health data is classified as personal data requiring special protection. We handle such data with particular care and implement appropriate technical and organisational security measures.
 

What personal data do we process?

Depending on how you use our website, the following data in particular may be processed:
 

A. Technical data

When you visit our website, the following information in particular may be collected automatically:

  • IP address;
  • Date and time of access;
  • web pages and content accessed;
  • browser used;
  • Operating system;
  • Language settings;
  • Device type;
  • screen resolution;
  • Referrer URL;
  • Technical log data;
  • Information about the use and security of our website.

This data is processed in particular to ensure the operation, security, stability, functionality and technical optimisation of our website, as well as to detect and prevent attacks and misuse.
 

B. Information provided when contacting us

If you contact us via the website, by email or through other communication channels, we process the information you provide to us. This may include, in particular

  • surname and first name;
  • contact details;
  • email address;
  • Telephone number;
  • the content of your enquiry;
  • any additional information provided voluntarily, where applicable.

Please note that standard email communication is generally not considered a suitable channel for transmitting sensitive health data.
 

C. Health and patient data

The actual medical treatment may require the processing of extensive personal data that is particularly sensitive. This may include, in particular:

  • personal details;
  • insurance and billing details;
  • medical history;
  • symptoms;
  • diagnoses;
  • Findings;
  • laboratory results;
  • Imaging data;
  • Medication details;
  • Treatment information;
  • Nursing information;
  • Reports and documentation;
  • Details of other healthcare professionals involved in treatment;
  • other information relevant to treatment.

This data is processed in particular for the purposes of carrying out, documenting and coordinating medical treatment, ensuring patient safety, billing and fulfilling legal obligations. The processing of health data is carried out in accordance with professional confidentiality obligations and the applicable data protection and health legislation.
 

Purposes of data processing

We process personal data in particular for the following purposes:

  • Operating and providing our website;
  • Providing information about our hospital and our medical services;
  • Processing and responding to enquiries;
  • Ensuring IT and data security;
  • Preventing misuse and cyber-attacks;
  • Improving our website and digital services;
  • Carrying out statistical analysis of website usage;
  • Providing maps, videos and other digital content;
  • Operating our patient portal;
  • Supporting telemedicine and video consultations;
  • Processing online applications;
  • Providing information on clinical trials and research projects;
  • Fulfilment of statutory and regulatory obligations;
  • Safeguarding and enforcing legal claims.

As a general rule, we process personal data only for the purposes for which it was collected or for purposes compatible with those.
 

Legal bases

The specific legal basis depends on the particular data processing activity.
Personal data may be processed, in particular:

  • to fulfil a contract or to take pre-contractual measures;
  • to comply with legal obligations;
  • on the basis of an overriding private interest;
  • on the basis of consent;
  • to safeguard vital interests;
  • in the context of medical treatment;
  • in the context of research and study activities regulated by law.

Where consent is required, we will obtain it prior to the relevant data processing. Consent that has been given may be withdrawn at any time with effect for the future. The withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.
 

Patient portal

Zuger Kantonsspital provides its patients with an electronic patient portal. Depending on the scope of functions, this portal can be used in particular to provide or access medical documents and data, administrative information, notifications and other treatment-related information. The processing of data contained in the patient portal is also governed by the data protection information applicable to the patient portal. Access to the patient portal is protected by appropriate technical and organisational measures. Use of the portal may require authentication and further security measures. Login details and means of authentication must be treated as confidential and must not be disclosed to third parties. In addition to the Zuger Kantonsspital, external technical service providers may be engaged to process personal data on the patient portal. These providers process personal data only to the extent necessary and on the basis of appropriate agreements.
 

Telemedicine and video consultations

Zuger Kantonsspital offers telemedicine and video consultations in selected cases. Information on this website regarding telemedicine and video consultations is provided for general information purposes. In the context of such consultations, the following data in particular may be processed:

  • Identity and contact details;
  • Information on treatment;
  • medical information;
  • technical connection data;
  • Information on the time and duration of the consultation;
  • where applicable, documents or other content transmitted during the consultation.

The specific data processing depends on the telemedicine or video consultation service used in each case and the relevant data protection information. Video consultations are not recorded without prior notification and, where necessary, consent. A digital consultation offered or arranged via the website is subject to the applicable medical, organisational and data protection framework conditions.
 

Online applications

Zuger Kantonsspital accepts online applications. In the context of such an application, the following personal data in particular may be processed:

  • Name and contact details;
  • cover letter;
  • CV;
  • Education and employment details;
  • Qualifications;
  • Employment references;
  • References;
  • Details of the position applied for;
  • other documents submitted by the applicant.

We process this data for the purposes of conducting and assessing the recruitment process, as well as for communicating with applicants. As a general rule, we only process data that is necessary for the relevant recruitment process or that has been voluntarily provided by the data subject. Health data is processed during the application process only to the extent that this is necessary for the post in question and is permitted by law. Application data is generally deleted upon completion of the application process, as soon as it is no longer required for the application process and there is no statutory obligation to retain it or an overriding interest in retaining it for a longer period.
 

Clinical trials and research

The Zuger Kantonsspital conducts clinical trials and other research projects. Data processing within the context of a specific study is governed by the relevant study protocol, statutory requirements, the necessary authorisations and the information and consent documents applicable to the study. In particular, health data may be processed in a pseudonymised or anonymised form. This privacy policy does not replace the specific data protection information provided to study participants prior to their participation in a clinical trial.
 

Use of external services

Third-party services are used on our website. These include, in particular:

  • Google Analytics;
  • Google Tag Manager;
  • Google reCAPTCHA;
  • Google Maps;
  • YouTube;
  • Aiaibot.

These services may process technical information and, depending on the service and its configuration, further usage data. When such content is loaded or activated, a connection may be established with the relevant provider, who may receive technical information about your device and your usage.
 

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google. Google Analytics enables us, in particular, to:

  • to record the number of visitors;
  • to analyse the use of individual pages;
  • to identify technical issues;
  • to improve the website;
  • to assess the effectiveness of our online offering.

In particular, the following information may be processed:

  • technical device information;
  • usage information;
  • interactions with the website;
  • approximate location information;
  • technical identification characteristics;
  • Information about the source of a visit.

Further information on data processing by Google can be found in Google’s Privacy Policy.
 

Google Tag Manager

We use Google Tag Manager to manage technical tags and scripts on our website. Google Tag Manager itself is used, in particular, to technically integrate and manage other website services. The services integrated via Google Tag Manager may, in turn, process data.
 

Google reCAPTCHA

We use Google reCAPTCHA to protect our website, forms and other features from spam, automated access and misuse. Google reCAPTCHA may process technical information about the device used and the use of the relevant website feature.
 

Google Maps

Maps from Google Maps may be embedded on our website. Google Maps enables us to display our locations and other geographical information. When a Google Maps map is loaded directly, a connection may be established with Google’s servers. In particular, technical data such as your IP address and information about the device you are using may be transmitted. Google may process data outside Switzerland.
 

YouTube

Videos from YouTube may be embedded on our website. YouTube is part of the Google group of companies. When a YouTube video is loaded or played, technical information may be transmitted to Google or YouTube. Playing a YouTube video may trigger data processing by YouTube, over the scope of which we have only limited influence.
 

Aiaibot

The digital assistant Aiaibot may be used on our website. The service assists visitors in particular with navigating our website and with general enquiries about our services. Please do not enter any confidential health data, diagnoses, medical findings, patient numbers or other particularly sensitive personal data via Aiaibot. Aiaibot is not a substitute for a medical examination, diagnosis or individual medical advice. Automatically generated responses do not constitute a medical diagnosis, treatment recommendation or individual medical advice. Aiaibot is provided by swiss moonshot AG. The specific data processing depends on the technical configuration of the service. The service may use cookies and/or similar technologies for the technical provision of the chatbot.
 

Datenweitergabe an Dritte

Personal data may be disclosed to third parties to the extent necessary and permitted by law. This includes, in particular,

  • healthcare professionals providing treatment;
  • other service providers involved in the treatment;
  • IT and hosting service providers;
  • providers of patient portal and digital communication systems;
  • providers of telemedicine and video services;
  • providers of security solutions;
  • Providers of web analytics and website services;
  • Recruitment service providers;
  • Research and study partners;
  • Insurers and other service providers, insofar as this is permitted by law and necessary for the respective purpose:
  • Public authorities and courts, where there is a legal obligation or authorisation to do so.

We select service providers carefully and, where necessary, contractually oblige data processors to comply with data protection regulations and to ensure appropriate data security. We disclose personal data only to the extent necessary for the respective purpose and permitted by law.
 

Disclosure abroad

Some service providers may process data outside Switzerland. This may be the case, in particular, with international IT, cloud, analytics and communications services. Any disclosure abroad takes place in accordance with the legal requirements of Swiss data protection law.
 

Data security

We take appropriate technical and organisational measures to protect personal data against loss, destruction, unauthorised processing, unauthorised access and other misuse. The security measures are tailored to the respective risk. In the case of health data and other personal data requiring special protection, stricter requirements apply regarding confidentiality, access control and data security. Where appropriate and technically feasible, the security measures include, in particular

  • access controls;
  • authorisation schemes;
  • authentication;
  • encryption;
  • logging;
  • Data backups;
  • Network protection;
  • Monitoring and detection of security incidents;
  • Staff training and compliance.

However, no form of electronic communication can guarantee absolute security.
 

Retention and deletion

We retain personal data only for as long as is necessary for the relevant purpose or as required by statutory retention and documentation obligations. Statutory retention requirements apply to patient data and medical records. Once the relevant retention period has expired, data is deleted or anonymised, provided that no statutory obligation or overriding interest in further retention precludes this.
 

Your rights

Under the applicable data protection legislation, you have the right, in particular, to:

  • to request information about the processing of your personal data;
  • to receive the information regarding the processing as provided for by law;
  • to request the rectification of inaccurate personal data;
  • to request the erasure of personal data, subject to the statutory conditions;
  • to restrict or object to the processing, subject to the conditions laid down by law;
  • to withdraw any consent given with effect for the future;
  • to request the disclosure or transfer of personal data to the extent provided for by law.

These rights may be restricted by statutory provisions, in particular where statutory retention obligations apply or where the overriding interests of third parties are affected. We may require appropriate verification of identity in order to process a request.

Cookie and Tracking Policy

Purpose of this statement

This Cookie and Tracking Policy explains how Zuger Kantonsspital uses cookies and similar technologies on its website www.zgks.ch. It supplements our general privacy policy. Cookies and similar technologies may be technically necessary, may store settings, or may collect information about the use of our website. Depending on their design, they may also enable the tracking of usage behaviour (so-called ‘tracking’).
 

What are cookies?

Cookies are small files or similar technologies that can be stored on or read from a user’s device when they visit a website. In addition to cookies, we may also use other technologies, such as:

  • local storage technologies;
  • pixels;
  • tags;
  • scripts;
  • similar technical identifiers.

This policy uses the term ‘cookies’ in part as an umbrella term for such technologies. Individual cookies may remain valid for several years and stay stored on the device until they are deleted.
 

Which categories do we use?

In particular, we distinguish between:

 

A. Essential cookies

These cookies are essential for the operation and security of the website. For example, they enable

  • the technical delivery of the website;
  • the storage of technical settings;
  • ensuring system security;
  • the prevention of misuse;
  • the website to be displayed correctly.

 

B. Preference cookies

These cookies may be used to store settings you have chosen, for example:

  • language;
  • display options;
  • cookie settings;
  • other functional preferences.

 

C. Analytics and statistics cookies

We may use technologies to understand how visitors use our website. In particular, we use Google Analytics for this purpose.
 

Cookie consent

When you first visit our website, we inform you about the use of cookies and similar technologies. By continuing to use our website, you consent to the use of cookies and similar technologies.

Disabling cookies

In your browser settings, you can customise how cookies and similar technologies are accepted, rejected and deleted. The configuration options available to you there vary between different browsers and between different versions of the same browser. If you disable and delete all cookies, you may not be able to use all the features of our website www.zgks.ch.