Your responsibilities
- Drafting correspondence and handling enquiries
- Gaining an understanding of human resources and processing job applications
- Billing for services and posting invoices
- Clarifying matters and negotiating with customers and suppliers
- Purchasing, planning and organising
- Keeping the accounts and compiling statistics
What you’ll need
- Completed Sekundarstufe I
- Ability to work in a team and be sociable
- Holistic thinking and organisational skills
- Independence and reliability
- Sense of responsibility
- Quick on the uptake and a flair for numbers
- Good verbal communication skills, an interest in foreign languages
Here’s how your apprenticeship works
- 3-year apprenticeship, starting each August, leading to the Eidgenössischen Fähigkeitszeugnis (EFZ)
- Practical training at Zuger Kantonsspital in Baar
- You will work in five administrative departments: Patient Administration, Finance, Procurement/Stock Management, Human Resources and the Technical Secretariat
- Vocational school at the Commercial Training Centre (KBZ) in Zug
- Inter-company courses: 16 course days organised by the H+ Association will equip you with sector-specific skills in the healthcare sector
- It is possible to complete the training programme whilst studying for the vocational baccalaureate
Reasons why you should do your apprenticeship at the hospital
- You’ll be studying business – but with a specialisation you won’t find anywhere else: patient administration, tariff systems and billing in the healthcare sector
- The 16 course days organised by the H+ Association provide sector-specific training tailored to the healthcare sector
- Covering five departments over three years means you’ll gain an understanding of how an entire hospital functions from a financial perspective, rather than just one aspect
- Even in an administrative role, you’ll be working for people receiving treatment at the hospital – your work forms part of their care
Your everyday life – a personal account
One of our apprentices says:
What is a typical day like during the apprenticeship?
‘During my training, I am working in five different administrative departments. My duties range from administrative tasks – such as patient admission procedures – to entering and posting invoices, and processing job applications.’
What are the particular challenges?
“Starting in a new department is always a particular challenge, because you have to learn a great deal of new information in a short space of time. To ensure you can work independently again as quickly as possible, it’s worth putting together your own handbook with notes.”
Why did you choose this profession?
“I chose the commercial apprenticeship because it provides a very solid foundation for my career. Once my apprenticeship is over, I’ll be able to build on this in various directions. The training at Zuger Kantonsspital is particularly exciting because you have a lot of contact with people and every day is different.”
Your career prospects after your apprenticeship
- Various vocational examinations leading to a eidg. Fachausweis
- Various advanced vocational examinations (eidg. Diplom): several years’ practical experience, preparatory courses
- Business Economist (HF)
- Fachhochschulen: Business Administration, Business Informatics, Communication, Tourism, etc.
- Various management training schools
Come and have a go with us
- There is the option of attending a taster day as part of the application process.
