Emergency

Emergency Centre

The Emergency Centre at Zuger Kantonsspital is here for you round the clock – 365 days a year. Our team provides prompt and expert care to all patients, regardless of the nature of their medical problem, their age or their insurance status. In an emergency, you are in experienced hands with us.

+41 41 399 11 11

The Emergency Centre is the central point of contact for medical emergencies at Zuger Kantonsspital. Together with our in-house specialists, we provide high-quality initial care round the clock.

The unit features ten individual beds, several seating areas for patients with less serious conditions, a resuscitation room, a plaster room and a wound care room. In the radiology department, which is directly adjacent, we carry out state-of-the-art imaging investigations as required.

Order of treatment: triage

We do everything we can to treat you as quickly as possible. If several emergency cases arrive at the same time, the order of treatment is not determined by the time of arrival but by medical urgency. This procedure is called triage and is based on the severity of the illness or injury. In this way, we ensure that people with life-threatening conditions are treated first.

Zug Doctors’ Emergency Practice

For less serious conditions, you will be treated directly at the neighbouring emergency practice, which is run by the Zug doctors on duty. It is located right next to our emergency centre. Outside the emergency practice’s opening hours, treatment takes place at the emergency centre of Zuger Kantonsspital.

Useful information for your visit

We want to make your stay as pleasant as possible. Here is an overview of the most important information.

What you should bring with you

If you have time, please bring the following with you if possible:

  • Insurance card
  • Official ID (identity card or passport)
  • Blood group card
  • Your own medication, in the original packaging where possible
  • Medication list (an overview of the medication you are taking)
  • Referral letter or report from your GP
  • Allergy card (if you have one)

Accompanying persons

Following an initial assessment, relatives are permitted to visit the patient. Due to space constraints, the number of visitors is limited.

Food and drink

As a patient, please refrain from eating or drinking for the time being, as this may affect diagnostic and therapeutic procedures.

For accompanying persons, there is a water dispenser at the entrance and a snack machine in the waiting area; you may also visit the cafeteria and restaurant during opening hours.

Examination and diagnosis

We carry out investigations as soon as possible. To make a definitive diagnosis, we usually have to wait for results from the laboratory or radiology department.

Valuables

It is best to give any valuables to your relatives to take home with them. Zuger Kantonsspital accepts no liability for these items.

Mobile phones and car parks

Out of consideration for other patients, please set your mobile phone to silent. The parking spaces in front of the A&E department are reserved for dropping off and picking up patients (max. 15 minutes). If you are staying for longer, please use the multi-storey car park.

Telephone advice

Our team is focused on caring for patients who are here in person and is therefore unable to offer health advice over the phone. Please contact your GP or the Zug canton’s emergency medical service on 0900 008 008 (CHF 3.23/min), which is available round the clock.

Management

Further links

Zug Doctors’ Emergency Practice

Zug Cantonal Medical Association

Dental Service

Zug Society for General Practice

Zug Rescue Service

REGA

Frequently Asked Questions (FAQ)

When should I ring 144 instead of going to the Emergency Centre myself?

In the event of acute, life-threatening emergencies or serious accidents, always dial 144 (Zug Ambulance Service) first. This ensures that you receive professional first aid whilst en route to the emergency department. If you suspect poisoning, dial 145 (Poison Control Centre).

Do I need to book an appointment before visiting the Emergency Centre?

No. The Zug Emergency Centre is open 24 hours a day and you can attend without an appointment. If possible, please bring your insurance card and a valid form of ID with you.

How long will I have to wait at the Emergency Centre?

The waiting time depends on the medical urgency, not on the time you arrive. A triage process is used to determine who is treated first. This ensures that people with life-threatening conditions receive immediate assistance.

Where should I go if I have minor symptoms?

For minor ailments, please contact your GP or their deputy. If they are unavailable, you will be treated at the Zug Doctors’ Emergency Practice.

Does the emergency centre offer telephone advice?

No. Our team is focusing on the patients here at the clinic. For information by telephone, please contact your GP or the Zug canton’s out-of-hours medical service on 0900 008 008 (CHF 3.23/min).

What should I take with me in an emergency?

It is helpful to bring your insurance card, official ID, blood group and allergy card, your own medication in its original packaging, a medication schedule and – if available – a referral letter from your GP.

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