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Fees & cost reimbursement

Patients who come to us as outpatients or inpatients are advised to check their health insurance coverage in advance. Our specialist staff would be happy to provide information on the approximate costs of your intended stay.

Health insurance contributions

Your treatment will be directly billed to your health or accident insurance provider in accordance with the applicable fees and agreements. Please bring your health insurance card with you at admission.

Please check with your insurance company well in advance of your admission to hospital,

  • whether they will cover all your costs,
  • what restrictions or exclusions apply,
  • or whether a complementary insurance covers additional expenses.

Advance payment required for insufficient insurance coverage

If your health insurance provider or your insurer does not cover the costs or the cost reimbursement is deemed insufficient, we kindly ask you to make an advance payment at the latest upon admission. The exact amount will depend on the nature of the intervention. The staff at patient admissions will be happy to provide you with an approximate cost estimate.

Payment of additional services that are not covered

Please note that if you do not have comprehensive insurance cover, you will be liable for any additional costs incurred. Our patient admissions department would be happy to help you answer any further queries you may have about your insurance.

Patients residing outside of Switzerland

For patients residing outside of Switzerland, an advance payment of the estimated treatment costs must be made before admission to hospital. If you hold a valid European Health Insurance Card (EHIC), this advance payment is not required for patients with general insurance.


Obligatory copy of invoice

According to the Health Insurance Act, all patients receive a copy of the invoice if it is sent directly to the insurance company. We use the Swisscom Health service to send copies of invoices electronically.

What does this mean for you?
You will receive an e-mail from Swisscom Health with a link after the invoice copy has been created. If you click on this link, a security code will be sent to you by SMS. By entering this code, you can open and save the copy of the invoice for 30 days. After that, the data will be deleted from Swisscom Health.

If you wish, or if we do not have a valid e-mail address and mobile number from you, you will receive a copy of the invoice by post.

Do you have any questions or would you like to have your details regarding the copy of the invoice checked or changed? The patient billing staff will be happy to help you:

T 041 399 44 30, patientenabrechnung@zgks.ch


For administrative or organisational questions:

Monday to Friday: 8 am to 6 pm
Saturday, Sunday and public holidays: 8 am to 4 pm

T +41 41 399 44 40
E pataufnahme@zgks.ch